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外国人谈论淘宝购物经历

What is your experience with Taobao, the Chinese version of Ebay?

谈谈你的淘宝经历(中国版Ebay)?

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Quora评论翻译:

来源:无极4 http://www.abaripsen.com/46143.html    译者:Jessica.Wu

外文:https://www.quora.com/What-is-your-experience-with-Taobao-the-Chinese-version-of-Ebay

Ayu Razumova, Taobao VIP Level 4 Member. Taobao-ing on daily basis.

As a foreigner living in China, I can proudly say that 90% of the things I own today were bought right off Taobao. I created my account back in 2013 when I just came here, with the help of Google Translate. I started buying small items that were mostly cheap office supplies and had it delivered to the office for my own convenience (so that the delivery man will not call me for being unable to find my address as I can’t speak Chinese at all back then!). A month later, we moved in to a new apartment where I wanted to decorate it so bad, so I went back to use my Taobao.

作为一个生活在中国的外国人,我可以自豪地说,如今我90%的东西都是在淘宝上买的。2013年我刚来这里的时候,在谷歌翻译的帮助下创建了我的淘宝账户。我开始买一些小东西,大部分都是廉价的办公用品。为了方便起见,我把收货地址设置为办公室(这样快递员就不会因为找不到我的地址而打电话给我,因为我那时根本不会说中文!)一个月后,我们搬进了一套新公寓,我非常想把它装饰一番,所以我又用上了淘宝。

I decided to download the app to my phone and then my Taobao adventure begun. I bought fabrics, clothes, shoes, toys, homewares, home appliances, cookwares even IKEA stuff from Taobao seller (there is IKEA in Shenzhen but I really hate going there…). It took me few weeks to figure out how Taobao search algorithm works, as inputting a translated English word on search, never really gives me a good search result. I also learned to use filter, price range, comparison, etc without even knowing a word in Chinese. In the end of my 1st year in China, I literally bought everything, except fresh groceries, straight from Taobao. I even found several trusted sellers that opens purchasing service for cosmetics and luxury items from overseas.

我在手机上下载了淘宝App,我的淘宝之旅就此开始了。我从淘宝卖家那里买了面料、衣服、鞋子、玩具、家居用品、家用电器、厨具甚至宜家的产品(深圳有宜家,但我真的很讨厌去那里……)我花了几周时间才弄明白淘宝搜索是怎么回事。虽然不知道一个中文,但我还学会了使用筛选,价格范围,比较等。在中国待了一年后,除了新鲜食品,我几乎什么都是直接从淘宝买的。我甚至找到了几个值得信赖的卖家,他们提供海外化妆品和奢侈品的代购服务。

My rule of thumb in shopping on Taobao:

我在淘宝购物的经验法则:

ŸAlways check the seller’s level (there is hearts, diamond & crown to mark the seller’s reliability, also how long is the store have been operating, etc)

查看卖家等级(星级、蓝钻&皇冠,标志着卖家的信用以及店铺的经营时间等)

ŸAlways check the reviews section of the product you want to buy

查看你想购买商品的评论

ŸTry to compare the price of a product, with different store (this is quite tricky as it requires you to know some basic Chinese characters)

比较同一产品在不同店铺的价格(这是有点难度,因为这需要掌握一些基本的汉字)

For me, my Taobao experience have been surprisingly good. The platform gives Chinese people to sell goods in between themselves, faster and efficiently than brick & mortar. Yes, there were shoes that didn’t fits well and I had to send it back, there were some defective items that I need to ask for a refund or exchange, but these are all part of the online shopping experience!

对我来说,我淘宝经历相当不错。这个平台给中国人提供了销售商品的机会,比实体店更快更有效。是的,有时买的鞋子不太合脚,我不得不把它们退回去,有些有问题的东西我需要要求退款或换货,但这些都是网上购物体验的一部分!

I mean, seriously, now getting a Russian kolbasa (sausage) that my husband been wanting and a whole box of Indonesian Indomie noodles that I love, is just a Taobao away!

现在只要上淘宝就能买到我丈夫想要的俄罗斯kolbasa香肠和我爱吃的印尼营多捞面!只要上淘宝就能搞定!

Taobao makes my life as a foreigner, so much more easier in China and once you are able to use it successfully, it becomes so addictive that I have a bank card dedicated just for Taobao (as my husband is getting concerned on my spending habit) and even become the middleman for my foreigner friends who wants to order stuff from Taobao but didn’t know how :)

淘宝让我一个外国人在中国的生活更方便,一旦你学会使用,你就会上瘾。我有一张专门绑定淘宝账户的银行卡(我丈夫越来越担心我的消费习惯)。我甚至帮我的外国朋友从淘宝订购东西,因为 他们不知道怎么用。

 

Yiran Z, Experienced money spender.

This will be a long answer.

说来话长。

First off, as others have pointed out, Taobao isn’t the ‘Chinese version of Ebay’, not exactly. Taobao has practically become an omniscient entity in China, and people have even come to use its name as a verb—我打算买个X. 我回家淘宝一下. I plan to buy X. I’m just going to Taobao it when I get home.

首先,正如其他人指出的那样,淘宝不完全是“中国版Ebay”。淘宝在中国几乎已成为一个无所不知的实体,人们甚至将“淘宝”作为一个动词使用,我打算买个xxx,我回家“淘宝”一下。我打算买xxx,我回家后就去淘宝。

Taobao also provides a huge variety of services—you can buy movie tickets, order takeout, bid in an auction, top up your phone, book hotels and flights, etc.

Utterly insane.

淘宝还提供各种各样的服务——你可以买电影票,叫外卖,竞标拍卖,充值手机,预订酒店和机票等等。

Right, my thoughts. I’ve been using Taobao for years and my mother has been using it since the early 2000s. A woman in possession of the true pioneering spirit, that one.

我已经使用淘宝很多年了,我妈妈从2000年代初就开始使用淘宝了,非常前卫。

I’ve found Taobao to be both reliable and convenient. Extremely convenient, to be perfectly honest. I shall elaborate.

我发现淘宝既可靠又方便。老实说,是非常方便。我将详细说明。

1stAuthenticity of products (in the case of brand names). The elephant in the room, eh? After all, China is the motherland of counterfeits and fake products. It’s a huge problem and I will not deny that. The truth is that all sorts of vendors exist on Taobao. For some products, especially popular household brands, you’re indeed knee deep in very murky waters. Say you want to buy a Mac lipstick of a particular shade. You search for it on Taobao and about 13948914 results come up (I made that number up). Some sell for 50RMB and others 130RMB. Some have garish thumbnails and some display photos taken in MAC shops, showcasing the lipsticks and swatches. Now which do you buy? This is where one needs to exercise careful judgment and draw on accumulated wisdom. You check the seller’s credentials, their ratings, customer reviews, product description and the pictures attached. You do all that and then make the decision. Keep in mind that you get what you pay for. Put plainly, if you jump into Taobao and purchase from the cheapest seller with terrible ratings and dodgy shopfront, you’ll get cheated and it’s only to be expected, really. Don’t buy that 50RMB MAC lipstick. It’s a bloody crayon.

  1. 产品的真实性(品牌)。房间里的大象(明明存在的问题却被人刻意回避),嗯?毕竟,中国是假冒伪劣产品的发源地。这是个大问题,我不会否认。事实上,淘宝上存在着各种各样的卖家。对于一些产品,尤其是流行的家庭品牌,水确实很深。比如说,你想买一种特定颜色的Mac口红。你在淘宝上搜索,会出现大约13948914个结果(这个数字是我编的)。有的卖50元,有的卖130元。有些人的缩略图很花哨,有些人展示在苹果专卖店里拍的照片,展示唇膏和色板。那你该买哪个?这需要仔细判断和发挥才智。你要查看卖家的资质、评级,客户评论,产品描述和图片。之后再做决定。记住,一分钱一分货。简单地说,如果你从价格最便宜评级又差的卖家那里买东西,你会被骗的,这是意料之中的。不要买那50元的MAC口红,这是一支血色的蜡笔。

2ndTmall for your trust issues. Tmall is an extension of Taobao, it’s better regulated and all the registered vendors are companies, instead of individuals. Many companies have ‘flagship stores’ there, and you can safely place your trust in them. For these companies, their Tmall pages serve as an online outlet, more or less.

  1. 天猫为您解决信任问题。天猫是淘宝的延伸,监管更严格,所有的注册供应商都是公司,而不是个人。很多公司都有“旗舰店”,你可以放心地信任他们。对于这些公司来说,他们的天猫页面或多或少充当了在线渠道的角色。

3rdIf you don’t care about the brand. Then Taobao is heaven. Need to pick up some hair bands? Hundreds of shops sell them for near to nothing. Good quality as well. I bought about a lifetime’s supply for 15RMB, shipping included!

  1. 如果你不关心品牌,那淘宝就是购物天堂。需要挑选一些发带吗?数百家店铺几乎都以及低的价格在卖,质量也很好。我花了15元买了几乎够用一辈子的发带,还包邮!

4thCustomer service. You can chat with the seller real-time. None of that leave-a-message-and-I’ll-get-back-to-you-in-3-years nonsense. You can talk to a real person in real time, asking any and all questions and even haggle. A typical conversation that I have with shop owners goes like this—Me: I’m gonna buy this and this, I live in X city. Care to waive the shipping? I’m an old-time customer. Them: Sure. You go place the order and I’ll take the shipping off for you. Just like that. Additionally, Taobao has third-party customer service that will intervene if the seller refuses reasonable requests, such as returning damaged items. You also get your requests processed more quickly, the better credits you have. The refund/return process is amazing on Taobao.

  1. 客户服务。你可以和卖家实时聊天。不是那种三年内才会回复的留言。你可以和一个真实的人实时交谈,问任何问题,甚至讨价还价。我和店主的典型对话是这样的:我要买这些,我住在X城市,可以包邮吗?我是个老顾客。他们会回复:你去下订单把,我帮你免邮。此外,淘宝还有第三方客户服务,如果卖家拒绝合理的要求,比如退回损坏的物品,他们会进行干预。你的信用就越好,你的请求处理得越快。淘宝的退款/退货流程非常棒。

5thShipping. Shipping is cheap and fast (this is more because of the courier companies but I digress). I often get my package the next day. And the sellers wrap the items so well that I need about 12 sharp tools to open them. Sellers really care that their products arrive in mint condition.

  1. 发货。发货便宜又快速。我经常在第二天就能收到我的包裹。卖家把商品包装得很好,我需要锋利的工具才能打开。卖家真的很关心他们的产品是否完好无损。

If I were to sum up Taobao in one word, I would say that it’s very human. And just as humans are, you get the crooks and the kind-hearted, with the vast majority being good people who just want to make a few bucks.

如果用一个词来概括淘宝,我会说它很人性化。就像人一样,你会遇到骗子和善良的人,但其中绝大多数都是想赚点钱的好人。

 

Carol Hilton, Sourcing, purchasing and shipping agent in China

I’ve shopping on Taobao since it’s launched in 2003 and I know its history very clearly. Frankly speaking Taobao is way too better than Ebay now if you take a look at both of their websites, Taobao is far more user friendly than Ebay and Amazon.

自从淘宝2003年上线以来,我一直在淘宝上购物,我对它的历史非常清楚。坦率地说,淘宝现在比Ebay好多了,如果你对比两个网站,淘宝比Ebay和亚马逊的人性化得多。

Now the chinese are get used to online shopping daily on Taobao and JD, I nearly shopping online every week for household staff like clothes, foods, electronics etc. Nearly everything you can imagine is available online.

现在中国人已经习惯了每天在淘宝和京东上网购,我几乎每周都在网上购买家居用品,衣服、食品、电子产品等等。

Now let’s come to your concern, is Taobao reliable? I know you are concern about the security and product quality. No one internet companies can guarante 100% safe even Google and Apple has lots of holes on Android and iOS system, but Taobao is safe to shopping (it has 450 millions people and 30 million orders everyday, Alipay offer compensation guarantee if you money hacked on their website, another way you can ask taobao agent shopping for you which has lot security issue on yourself). The second concern is the quality, based on my experience shopping on Taobao, I buy small things like clothes, socks, fruits and many other things with law value on Taobao, the phones, computers, TV and notebook I bought from JD or Tmall, JD(similar to amazon) offers very fast delivery service in China and I do not have to worry about the quality cause they are all from the brands factory.

现在来谈谈你的担忧,淘宝可靠吗?我知道你们关心的是安全和产品质量。没有哪家互联网公司能保证100%安全,甚至连谷歌和苹果Android和iOS系统上也有很多洞。但淘宝购物是安全的(活跃用户有4.5亿,每天产生3000万笔订单。如果你的钱在他们的网站上被黑了,支付宝提供补偿保证。对于有很多安全顾虑的产品,你可以通过淘宝代理购买)。第二个要考虑的是质量。根据我的经验。我一般在淘宝买小件商品,衣服、袜子、水果和很多不是很值钱的东西。手机,电脑、电视和笔记本电脑,我一般从京东或淘宝商城购买。京东(类似于亚马逊)提供快速送货服务,不必担心质量问题,因为他们的货都是品牌工厂供应的。

Usually foreigners have lots of difficult when start shopping on Taobao because they have no idea about Taobao, I highly suggest you take a look at The best Taobao forwarder shipping agent for foreigners which offers Taobao tips and tutorials to help foreigner shopping on Taobao.

通常外国人在淘宝上购物会有很多困难,因为他们不了解淘宝。我强烈建议你看看最佳淘宝代购,他们为外国人提供淘宝攻略和教程,帮助外国人在淘宝上购物。

 

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